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PS4 won't play DVD or Blu-Ray movies

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Just bought a PS4 and am overall happy with my experience.  Unfortunately one issue has emerged.

 

When I insert a DVD or Blu-Ray movie the console recognizes it correctly, however, when I try to play it, the screen changes and displays the stand-by "spinning circle of light".  I have left it like that for as long as ten minutes with no change. 

 

It reads my game discs fine.

 

Based on my research into similar problems, here is what I have attempted:

 

I have tried multiple Blu-Rays and DVDs. 

I have tired changing the hdmi input on my television and changing it back.

I have switched on and off the option to have my discs connect to the internet.

I have made sure to unplug all USB ports.

I have tried restarting the system.

I have restored the console to the system defaults.

I have initialized the console.

 

I'm out of ideas.

I have system update 3.50

 

Thank you for your time.


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