Hello,
There was an accident and my PS4 was irreparably broken. I was not even able to turn it on. I took it to Gamestop and they gave me a credit towards a new one, but said they couldn't do much for me when it came to deactivating the console. So, I now have a new PS4, but since I have been unable to deactivate the old one as my Primary PS4, I can't set this new one as Primary. Can anyone help me sort this out? I would really like to be able to continue using the features of that option.