When we turn on the PS4 it goes through a storage check, and then goes to a screen that says connect control with usb cord, and once you do that it asks for a usb with an update of 3.5 or higher....so I downloaded the 3.5 update from playstation.com, and followed the directions of naming the file PS4UPDATE.PUP, then putting it a folder, titled "PS4",and then in a folder inside that folder called "UPDATE", and then plug that USB into the PS4, and to just get that same error code again, and asking me to insert a USB with an update of 3.5 or higher. We dont have a new hard drive,I wouldnt know even how to do that, but is their something I'm missing?
I know there is a bigger update I can do,but that says it would erase everything, and that would suck!!!