Hello. I'm trying to upgrade my PS4. Per instructions from the PlayStation site on upgrading. Performing the system back up to usb I got a system error (don't remember code). I checked suggestion and it said to download latest update. I checked and have latest update. I tried performing back up again few days later and now all it does is gets to preparing back up screen, freezes then goes blank. About a minute later screen comes back up then back to start screen like it restarted. Tried turning system all the way off but that did not help.
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